What computer file format should be attached to the request?

The files must be sent in the following formats :

  • .ai, .eps, .pdf vectorised
  • TIFF, JPEG, minimum resolution 600 dpi (drawing), and 300 dpi for the tone and frame (photo)
  • Format (high resolution) without compression

Which program should be used to create the files?

It is preferable to use computer graphics programs such as :

  • Adobe Illustrator
  • Photoshop
  • Quark Xpress
  • In Design
  • Corel Draw

In any case, it is better to also supply the used fonts or vectorised typo.

What's happening if I do not have a file in the right format?

If the visual provided does not match the required criteria, it will have to be retouched in order to be used in the best conditions.

This will generate graphics costs that will be added to your order because the system cannot verify the compliance of the file.
Graphics fee is 25 € per ½ h.

What size for my logo?

Depending on the selected print position, we will adapt the best size of the logo.
Be careful if you order children and adults clothes sizes, the maximum size of the print or embroidery will depend on the smallest ordered size.

Anyway the system calculates a fixed fee.
If you want proper printing sizes, thanks to indicate it in your comments, the quote will be revised later with your agreement.

May I order samples?

Of course you can place a pay sample order and then send it back to us to integrate these items when printing your order.

Have you always stock?

It is possible that some articles in certain sizes or colors are out of stock at our suppliers.

In this case, we will contact you to specify the additional time or offer you an alternative in the same price range.

How to define the filling
percentage embroidery?

Try to visualize your logo with a "frame" around and estimate whether it filled the frame 25, 50 or 75%.

An average price will be set by the system, but the exact price can't be calculated by the machine, which is why we will come back to you with a final offer before starting production.

What are the
fixed costs?

Fixed costs are counted to put your logo on the frame (s) using screen printing films (cliché) or for the digitalization (mini-program that will drive the embroidery machine to make your logo) of your embroidery visual.
The fixed embroidery fee is payable once. For subsequent orders, if your visual has not changed, only the price of embroidery will be charged.

For new orders in textile screen printing, a re-setting framework will be due. The cliché for its part is preserved by us and will not be payable again.